FAQs & CONTACT
To help make it easy for you, we've included lots of useful information in our FAQs below.
Am I eligible for this offer?
You will be eligible for this offer, if you have purchased a new, eligible Melitta Momentum range product online from the Melitta e-shop from Monday 9th November 2020.
There are some additional provisions to this eligibility criteria but you can find out everything you need to know, in our Terms & Conditions.
Which Melitta products are eligible within this offer?
There is one eligible Melitta product within this offer and this is:
- Melitta EPOS pour over coffee machine (in gold & black and silver & black)
- Melitta AMANO coffee filter (in gold & black)
- Melitta EPOUR coffee filter (in gold & black and chrome & black)
You can see this eligible product as an image on our home page too.
What is the offer gift?
The offer gift for both eligible Melitta models is a complimentary Espresso Martini Cocktail kit, in partnership with Borough Box. With your cocktail kit, you'll have everything you need to make the perfect espresso martini. You can also experiment with your new Melitta coffee machine or filter too!
The cocktail kit includes:
- 1 x Bottle of Conker Spirits Cold Brew Coffee Liqueur (25% ABV, 5cl)
- 1 x Pack of Bird & Wild Organic Shade Grown Espresso Blend Ground Coffee (200g)
- 1 x Bottle of Chase Vodka (40% ABV, 5cl)
- 1 x 3pcs Rinkit Stainless Steel Cocktail Shaker
- 1 x Bormioli Rocco Ypsilon Martini Cocktail Drinking Glass (245ml)
What do I need to do, to submit a valid claim?
Once you've made an eligible purchase, you can submit your claim in 2 easy steps:
- Select your purchased model on the home page and complete the short claim form
- Upload an image of your online Melitta order confirmation, as proof of purchase
Make sure your uploaded proof of purchase clearly shows all of the information, detailed underneath the image upload tool.
What is deemed as a valid proof of purchase?
When you purchase online through www.melitta.co.uk, you'll be sent an online order confirmation via email. This is the document you'll need to upload, as your valid proof of purchase.
Just to let you know, you may also receive other emails from Melitta, such as a general delivery notice. We aren't able to accept this document as valid proof of purchase, as it doesn't show important information, such as the date of purchase.
I don't have my Melitta order confirmation - what do I do?
If you don't think you were sent your order confirmation from Melitta, you can request this by calling the friendly Customer Services team at Melitta on 01952 671077.
I've purchased more than one eligible appliance - what do I do?
Thanks for your purchases and we hope you are enjoying your multiple Melitta products!
For each product purchased, you'll need to submit a separate claim. If your purchased products are all on the same order confirmation, just re-upload the same order confirmation for each claim and we'll review your claims altogether.
After I've submitted my claim, when will I receive my gift?
Once you've submitted your claim, we'll review your proof of purchase and aim to provide a status email update once at least 14 working days has passed since the date of product purchase. All successful claimants will receive their gift within 28 days from claim acceptance. A signature will be required upon delivery.
If you don't receive your gift within this timeframe, please do get in touch with the MLP Customer Services Team and we'll look into why this might be. Simply send us a message using the form on this page.
What happens if my claim is rejected?
If we update you to let you know know that your claim has been rejected, you will be given the opportunity to re-submit further proof of purchase to support your claim. You will need to re-submit further proof of purchase within 14 days of being asked to do so.
I have another question
No problem, simply send us a message using the form on this page.
Just to let you know, when we say 'us', we mean MLP who manage and host Melitta Rewards Offers in partnership with Melitta. If you have a question about one of the Melitta Rewards Offers, we're your go to people.
Want to know some useful tips for your Melitta machine?
We're sharing some really cool tips and tricks, that we think you'll love. You can learn things like how to make the perfect coffee at home, how to froth the perfect milk, how to control your coffee strength and how to maintain your Melitta machine here.